Extensive software skills, internet research abilities and strong communication skills are required. An Administration job description may also have the title of Department Assistant, Coordinator or Personal Assistant. The job description should feature:
Answering incoming calls; taking messages and re-directing calls as required
Dealing with email enquiries
Taking minutes
Diary management and arranging appointments, booking meeting rooms and conference facilities
Data entry (sales figures, property listings etc.)
General office management such as ordering stationary
Organising travel and accommodation for staff and customers
Arranging both internal and external events
Possibly maintaining the company social media accounts
Providing administration support to Sales Reps, Property Managers and Senior Management
Although an undergraduate degree isn’t required for an Administrator role in every company, some employees do prefer to hire graduates. The following degrees would be valuable:
Law
Business studies
There are also secretarial courses available that are highly regarded by employers, aimed at both graduates and non-graduates.
Administrators are required to use a variety of software packages including Microsoft Word, Outlook, PowerPoint and Excel. Aside from this, candidates will need to have excellent communication, organisational abilities and time management skills.
As Administrators are likely to be liaising with both internal and external stakeholders, it’s important that the Administration job description includes being well-presented and maintaining a sense of professionalism at all times.